ESM delivers our most comprehensive level of support; providing a range of additional features along with a higher service level agreement. The service is both proactive and personalised to ensure you maximise your on-going return from investing in the Paramics technology.
Early Adopter
Our Early Adopter Program ensures that you have access to all the new features and developments being made whilst in the pre-release Beta phase:
- Online presentations of new features
- Pre-releases of the software
- Documentation on functionality
- Roadmap information
Account Management
With Account Management we extend our expertise beyond the standard helpdesk to provide a more involved level of assistance.
- Peer reviews and network auditings
- Ad hoc training
- SDK projects using the Programmer tool
- Model calibration and validation
- A Technical Account Manager including quarterly review calls
- Access to advanced monthly Q&A sessions
Priority Support
With ESM your queries and problems take priority. With faster response times and the option to take out of hours support, help is always at hand:
- Improved service level agreement – target 12hr response to resolution time
- Out of hours arranged support
- Solutions demonstrated over remote desktop
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